Kiosk offers one-stop customer service

  • Published
The new Joint Services OneStop Kiosk at the Pentagon may look like an ATM, but it offers much more.

The kiosk, unveiled June 29 at the Pentagon Metro entrance, is a customer service initiative that provides users with online Web access to such programs as MyPay, the Air Force Portal, and virtual military and civilian personnel flights. All Department of Defense users -- military, civilian, retired and active duty -- can access their personal information through the kiosk.

Sponsored by the Air Force, the kiosk has user-friendly menu selections that allow users to access information quickly. Other applications on the system include money and personnel matters, family support, health and wellness, lodging, local area information and frequently asked questions. It can also link to thousands of other Web pages.

Other kiosks that are service- or agency-specific are already in place at various federal and military installations, but this is the first joint device, said George Varga, Air Force District of Washington deputy comptroller. He said the kiosk will be a good resource for people new to the area.